Terms & Conditions

1. Scope & Acceptance

These Terms & Conditions set out the booking, payment and cancellation terms for Noble Nest Karon Aparthotel ("we", "us"), comprising 12 private apartments in Karon, Phuket, Kingdom of Thailand. By completing a direct booking with us, the Guest accepts these Terms together with our House Rules and Privacy Policy.

If your booking was made through Booking.com, Airbnb or another online travel agency ("OTA"), that platform's own booking and cancellation conditions apply to your reservation and take precedence over this page in case of conflict.

The person making the booking must be a legal adult and is responsible for the conduct and any charges of all guests included in the reservation.

2. Reservations

A direct booking is confirmed once we have received full payment (Section 3) and sent you written confirmation by WhatsApp or email. Please check your confirmed dates, apartment and guest count as soon as you receive it and tell us immediately if anything is wrong.

Rates quoted are per apartment, per night, for the number of guests stated at the time of booking, unless we agree otherwise in writing.

3. Payment

Full payment is due at the time of booking for all direct reservations, in Thai Baht (THB), by the method we confirm with you (for example bank transfer or a card payment link). A reservation is only guaranteed once payment has been received in full.

4. Cancellation & Refund Policy

This policy applies to direct bookings only; see Section 1 for bookings made through an OTA.

Free cancellation: a full refund is given if you cancel at least 7 days before your check-in date.

Partial refund: 50% of the total booking amount is refunded if you cancel between 3 and 7 days before your check-in date.

No refund: cancellations made less than 72 hours before check-in, early departures and no-shows are charged in full and are not refunded.

Approved refunds are returned using the original payment method within a reasonable time.

5. Security Deposit

We have not yet finalised whether a refundable security deposit applies to direct bookings, and if so its amount and form (for example a cash deposit on arrival or a card hold). This section will be updated once that is confirmed. Where a deposit does apply, it will always be disclosed to you before check-in — never added after the fact.

6. Changes to Your Booking

To change your dates or apartment, contact us by WhatsApp or email as early as possible. Changes are subject to availability and may result in a rate difference. An approved change is treated as a modification of the same booking, and the cancellation policy in Section 4 is then calculated from the new check-in date.

7. Check-in, Check-out & Registration

Check-in is from 3:00 PM and check-out is until 11:00 AM, through our Self Check-in system. Thai law requires every foreign guest to be registered with the Immigration Bureau within 24 hours of arrival (TM.30); full requirements and required documents are set out in our House Rules. We cannot issue your door access code until this registration step is complete.

8. Guest Conduct

Your stay is also governed by our House Rules, covering quiet hours, smoking, alcohol, visitors and liability for damage. A serious or repeated breach of the House Rules may result in immediate termination of your stay without refund, as set out there.

9. Our Right to Refuse or Cancel a Booking

We may refuse or cancel a booking, with a full refund of amounts paid for the cancelled stay, if: the apartment becomes unavailable for reasons beyond our control (for example damage or a safety issue); we reasonably believe a booking was made fraudulently or with false guest information; or a guest has previously seriously breached our House Rules. We will notify you as soon as possible if this happens.

10. Liability & Force Majeure

We are not liable for losses or additional costs caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, epidemics, government travel restrictions, strikes, or flight delays and cancellations. We strongly encourage guests to arrange their own travel insurance to cover such events.

Our liability during your stay is otherwise as set out in the Liability & Safety section of the House Rules.

11. Pets

Pets are not permitted at Noble Nest Karon Aparthotel, with no exceptions, to protect the comfort of all guests in this small, shared building.

12. Governing Law

These Terms & Conditions are governed by the laws of the Kingdom of Thailand, and any dispute arising from them is subject to the jurisdiction of the Thai courts.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. The version in force at the time you complete your booking applies to that booking. The date below shows when this page was last updated.